Lisa and Mike had their Home Theater in Los Angeles installed about 4 years ago. Since that time, they have spent many nights enjoying the luxury of having a higher end home theater in their very own home. Then one day, the Universal remote stopped “waking up” like it normally did and cheerfully displaying its main menu. Its menu was a dark and unfeeling black and it did not control any of their Home Theater equipment. Disappointment was filling Mike’s thoughts, but Lisa was still optomistic. She put the Universal Remote back down on its charging stand and “poof” the screen lit up again.
“Let’s just leave it to charge overnight and try again in the morning” she said. The following morning, they tried to turn on the morning news with the remote. The remote looked promising in the stand as it was all lit up. However, as soon as Lisa went to pick up the remote to watch TV, the remote went black again. “Time to get a new remote” Mike said, and they searched online for a good A/V company to fix their problem.
The first A/V Company told them their remote was broken and wanted to sell them a new one for $1,300.00 The second A/V company also told them their remote was broken and wanted to sell the a remote for $900.00. Then Lisa and Mike called Technospeak and their invoice ended up at $160.00. How did we manage this? We’ll explain….
Whenever we come across an existing Home Theater in Los Angeles like this and it has a legitimate problem, we troubleshoot that problem first before we come up with solutions on how to fix it. In Lisa and Mike’s case, our initial troubleshooting lead us to determine that their system could be controlled as long as the remote was left charging in the stand. This is of course not a convenient way to control the system, but since we were trouble-shooting, that didn’t matter just yet. We then concluded that when you operate the system this way, you remove the rechargeable Lithium Ion battery from the equation which powered the remote when it was off the stand. As such, the most likely culprit for this non-functioning remote was the Lithium Ion battery had failed and needed to be replaced. We happened to have an extra rechargeable battery one one of our trucks that fit this remote and installed it. Once we did, the remote lit up out of the charging stand just like it normally does and Lisa and Mike were once again able to control their Home Theater Using their existing Universal Remote.
At Technospeak, unfortunately we see this type of situation more frequently then we would like to. Too often other Audio/Video Integration companies are eager to sell you new equipment rather than spending anytime troubleshooting your existing equipment. That is because troubleshooting existing systems requires expertise in more electronics brands than a company sells new to its customers. It also means that not every job is going to be a big dollar value– some of them are just going to be providing excellent service for an hour or two.
No don’t get us wrong, we are a business and like making money just as much as the next company does. However, we also believe that all of our jobs should include the equipment and services that are appropriate for the project scope.
So if you have an existing Home Theater and are having issues with the system that did not occur initially– or even if you have a new Home Theater that never did work right, give Technospeak a call at 855-832-4775.