Peter and his wife Betty had just moved to the area from a small town outside of Texas. They purchased a new home in Sherman Oaks and were getting used to life in the Big City. Peter traveled a lot for work, leaving Betty at home for long periods of time. As such, they purchased a surveillance system from another A/V Company so he could monitor the surveillance cameras and his wife could have some peace of mind. Unfortunately the key feature Peter was looking for wasn’t working so reliably. Peter’s ability to remotely view the cameras from his travel destination worked for only short periods of time and had to be constantly reset. He called the previous A/V company who came out a couple of times to fix, but eventually stopped returning his phone calls. It was a very frustrating experience for both of them.
We at Technospeak see this type of scenario often and can sympathize with customers who have gone through this experience. Luckily at Technospeak we have a very simple solution for this problem.
The reason a surveillance system will periodically come off-line is that your Public Internet address (aka your WAN IP) gets reset. How does it get reset? Simply pulling the plug on your modem and plugging it back in to the wall is one way. We see customers do this all the time when Netflix isn’t working correctly on their Home Theater in Los Angeles. Accidentally hitting the reset button on your modem is for sure another. Now this will not be a problem if you pay for an Internet Service that is called something like “Static IP” or “Synchronous” service, however it is rare to see there service plans in a residence due to their high cost.
So how did we resolve Peter and Betty’s issue? The easy way to solve this was to provide our client with their own DNS record that gets updated buy our DNS Client Server. Whenever their WAN IP changes, the Server will point to the new IP address without the client ever being aware of the change. When remote viewing a surveillance system, this means the clients like Peter and Betty will never run into the issue of not connecting to their system due to an invalid IP address.
The thing you have to realize is that the A/V Company you hire must have a strong IT background as well. More and more of your A/V components are network connectable and without a good understanding of IT, the A/V companies you hire will give you nothing but headaches.
Once we installed the new client server Peter was able to monitor his home from all over the U.S. and Betty was able to feel safer that her husband was looking out for her. They like the setup so much that they asked us if there was a way they could watch NCIS together while Peter traveled. “Sure thing” I said, “we have a solution for that too.”
Want to find out more about how we can install a surveillance system or remote TV viewing in your Home Theater in Los Angeles? Call us toll-free at (855) 832-4775 or find us on the web at www.technospeakco.com.
At Technospeak, we take the Techy out of Technology.