People often ask us, do I really need a Client Care plan for my Audio/Video Gear? Well, let us ask you this, how important is it to you that your music works during a party? That your TV works for the World Series? That your lighting sets just the right mood for you and your significant other to have some time alone? When you consider the average service call from a Smart Home Company is $200 per visit, the Client Care plan is the only way to go. Check out ours below and purchase one today!
- Normal Usage Client Care Plan – $49.99 a month
- 1x On-Sight Visit per month
- 15% off regular service call rate for all on-sight visits after that for each month purchased.
- After-hours email support*
- “I Have a Housekeeper” Plan – $149.99 a month
- 2x On-Sight Visits per month
- 15% off regular service rate for all on-sight visits after that for each month purchased.
- After-hours email support*
- Next Day Client Care Calls**
- Saturday Client Care Calls
- Free Annual Check-up***
- “I am Technology Challenged” Client Care Plan – $299.99 a month
- 1x On-Sight Visit per week****
- After-hours email support*
- After-hours phone support*
- Same Day Client Care Calls**
- Saturday and Sunday Client Care Calls
- Free Annual Check-up***
- “I Need My Technology Slave” – $999.99 per month
- Unlimited On-Sights Visits
- After hours on-sight support
- Same Day Client Care Calls****
- Courtesy Equipment Rentals when out of warranty equipment fails at important events of in warranty equipment is sent in for repairs
- 24/hour 7 Day a week service
- Free Annual Check-up***
- System “baby-sitting” during important events: Holidays, Weekends, etc.
General Client Care Terms
- *After hours email and phone support is from 6pm to 11pm Monday through Friday
- **Next day if calling Monday through Friday is prior to 4pm, otherwise soonest available
- ***Check-up includes complete review of entire system and repair maintain any existing system functionality-new equipment or upgrades would bill at our regular install rate.
- **** A Week is from Monday to Sunday
- ***** Same day service must be scheduled prior to 12pm, otherwise soonest available.