People often ask us, do I really need a Client Care plan for my Audio/Video Gear? Well, let us ask you this, how important is it to you that your music works during a party? That your TV works for the World Series? That your lighting sets just the right mood for you and your significant other to have some time alone? When you consider the average service call from a Smart Home Company is $200 per visit, the Client Care plan is the only way to go. Check out ours below and purchase one today!
- Normal Usage Client Care Plan – $49.99 a month (1-year commitment)
- 1x On-Sight Visit per month****
- 15% off regular service call rate ($179.99) for all on-sight visits after that for each month purchased.
- After-hours email support*
- “I Have a Housekeeper” Plan – $149.99 a month (1-year commitment)
- 2x On-Sight Visits per month****
- 15% off regular service rate for all on-sight visits after that for each month purchased.
- After-hours email support*
- Next Day Client Care Service Calls**
- Saturday Client Care Service Calls
- Free Annual Check-up***
- “I am Technology Challenged” Client Care Plan – $299.99 a month (1-year commitment)
- 1x On-Sight Visit per week****
- After-hours email support*
- After-hours phone support*
- Same Day Client Care Calls**
- Saturday and Sunday Client Care Service Calls
- Free Annual Check-up***
- “I Need My Technology Slave” – $999.99 per month (1-year commitment)
- Unlimited On-Sight Visits****
- After hours on-sight support
- Same Day Client Care Calls*****
- Courtesy Equipment Rentals when out of warranty equipment fails at important events as in warranty equipment is sent in for repairs
- 24/hour 7 Day a week service
- Free Annual Check-up***
- System “baby-sitting” during important events: Holidays, Weekends, etc.
General Client Care Terms
- *After hours email and phone support is from 6pm to 10pm Monday through Friday. Support is up to 60 minutes in length just like on-site appointments and counts towards your monthly allocated appointment
- **Next day if calling Monday through Friday prior to 4pm, otherwise the service will be scheduled for the soonest available appointment
- ***Check-up includes complete review of entire system and repair/maintain any existing system functionality. New equipment or upgrades would bill at our regular install rate with new discounts applied.
- **** A Week is from Monday to Saturday and each appointment is up to 60 minutes max regardless of the medium (i.e., phone, email, text or on-site). The usual labor rates will apply after that time has passed less any applicable discounts. Discounted appointments do not accrue from month to month– only 1 appointment is allocated per month. For example, if you don’t book an appointment in January and February, you cannot book 3 appointments in March to make up for the unused appointments. You can of course book 1 appointment in March as part of this plan and 2 additional appointments at our regular service call rate of $179.99 less any applicable discounts. Appointments cannot be scheduled for new work under this plan– only existing work. Any new work will bill at our regular rates with no discounts applied.
- ***** Same day service must be scheduled prior to 12pm, otherwise the service will be scheduled for the soonest available appointment.