WARRANTY / RETURN / PROJECT POLICIES

WARRANTY  POLICIES:

All labor is guaranteed for 3 months beginning on the final invoice issue date (and not the date the invoice is paid).  However, this labor warranty is immediately voided if anyone other than a Technospeak Technician adjusts, tampers or otherwise touches the installed system in any way.  Additional labor requested on existing projects beyond 3 months or projects for which a warranty has been voided will be invoiced separately.

All products purchased from Technospeak will have whatever full warranty policy is offered by the Manufacturer. Technospeak does not offer a separate product warranty from the Manufacturer (except for Control4 products), nor do they accept product returns under any circumstances (except for Control4 products and only if Control4 deems them defective). Make sure to complete your registration card or register online once your products are installed so any warranty on those products will be honored.  Also make sure to periodically update the firmware on your devices to make sure they perform their best.

PROJECT  POLICIES:

  1. The initial Site Survey appointment will be a maximum of one hour and will be a flat rate of $100, regardless of the actual duration of the appointment.  The $100 service fee must be paid prior or at the conclusion of the site survey and will not  be waived or refunded.  Technospeak representatives will not go into any sub-floor or attic areas if dangerous conditions exist.
  2. Unless otherwise stated, all services offered have a minimum 1hr charge and will be billed on the on half hour through the end of any project.
  3. For pre-wire design services, customers will only get a copy of their pre-wire design once the total design fee has been paid.  Pre-wire design services have a 6hr minimum charge.
  4. Technospeak does not quote flat rate pricing on labor or materials, nor does it negotiate better deals on the stated Project Scope.  However, Technospeak is happy to reduce the Project Scope or reduce the equipment in the Project Scope to help reduce cost.
  5. The Financial Estimate given to the customer is based specifically and solely on the project scope.  Any additional work requested outside the project scope will be estimated separately and in addition to the Estimate in question.
  6. No project will be started unless the until both the Engagement Letter and the Financial Estimate have been signed and returned to Technospeak, AND the appropriate deposit has been paid and deposited at out bank.
  7. We will not perform any work that is against Electrical or Building Safety codes, even if the customer requests it.
  8. Customers who are renting their home will have all wires surface run for any A/V project; we will not install wiring in-walls if a customer is renting their home
  9. If a customer purchases a TV on their own and the TV fails after it has been mounted by Technospeak, the customer must then additionally pay Technospeak to remove the TV from the wall and re-install it once the TV is repaired or replaced by whichever retailer the customer bought the TV from.  If the customer buys the TV from Technospeak, there will be no charge within the 3 month labor warranty period to remove and re-install the TV
  10. When Technospeak mounts a TV with a mount provided by the customer, Technospeak is in no way responsible for damage the occurs to the wall the TV is mounted on, the TV itself or any person or persons hurt by the TV
  11. Technospeak is not responsible for equipment damage or people getting hurt from equipment due to any form of natural disaster
  12. Training customers on a newly installed system will be limited to a maximum of 2hrs and 4 people; any training beyond this maximums will be invoiced separately
  13. The complimentary follow-up appointment for any project involving a Universal Remote will be limited to 3 hours.  Any additional follow-up requested beyond this point will be invoiced separately.

PAYMENT POLICIES:

  1. All invoices paid by credit card or service plan (plan can be used for labor only) will be invoiced on the Saturday immediately following your install date.
  2. Payment in full will be due immediately upon completion of the project
  3. If invoiced, terms are net 10 days
  4. Late fees of 1.5% of the invoiced amount begin at 30 days of non-payment and continue to 3 months
  5. At the beginning of the 4th month if payment is still not received, your invoice will be sent to a Collection Agency for collection of the amount due
  6. If the Collection Agency is still unable to collect the invoice for the work performed, the appropriate legal action will be taken for the sum of money still owed plus legal fees.
  7. When the installation of any broadcast signal antenna is part of a project (i.e., AM, FM, XM, Sirius, etc.), the project invoice will be paid regardless of whether the signal improves or decreases on a day to day basis once the installation is finished.  The strength of Broadcast signals are partially based on the local weather and topography in your area and neither of these factors are controllable by Technospeak.
  8. When installing wiring of any kind and connecting to an existing TV signal (i.e., Cable, Satellite, Fiber Optic, etc.), Technospeak will not be responsible for loss of picture due to weak signal strength.  Customers must contact their content provider for these type of alignment/calibration issues as they are not wiring related.  Additionally, customers must pay their invoice for the wiring work completed regardless of when the TV signal is restored.